Supernova Casino
This is another brand from the Blue Media stable of online casinos, most importantly, SuperNova Casino a respected group who are perhaps best known for their Golden Lion online casino. Supernova is similar to Golden Lion in many ways – the two sites share support infrastructure and the games. both sites utilizing the Rival Gaming casino platform. In terms of presentation, however, the two casinos differ significantly. There are several bonuses and promotions offered by the two casinos along with their associated terms and conditions.
Licensing
As with the other Blue Media group casinos, Supernova operates under a license from the Curacao eGaming authority. However, Curacao isn’t the most respected licensing authority, it is the only one who is willing to grant a license to a casino. which is operating within a grey area of the law. such as offering their services to players located within the United States. I’m sure that Supernova would love to acquire a license from a more respected regime. such as Alderney or the Malta Gaming Authority, but this is simply not possible without pulling out of the United States
Game Selection
The game selection at SuperNova consists solely of Rival Gaming slots and table games. the quantity on offer is relatively low compared to some other online casinos. the quality of the games is very high.
You can choose to play directly from within your web browser, or via a downloadable casino suite. which features slightly improved graphics and performance. A mobile version is also available which is compatible with both Android and iOS devices. although some games are not currently available when using those devices. Unfortunately, there is currently no live dealer casino available at Supernova. This does seem a little strange considering that the other Blue Media group casinos have always offered this facility!
Customer Support
Several customer support channels are available to assist players including a 24/7 live chat facility & toll-free number.
Less urgent queries can be submitted via e-mail which has a quoted response time of 24 hours.
although when we tried this we were impressed to receive a response in under an hour on two separate occasions.
Payout Procedures & Schedule
While, in contrast Supernova falls short is with regards to their withdrawal procedures. which seems to be the Achilles heel of all the Blue Media group casinos. All payout requests are subject to a mandatory pending period of 96 hours.
Once this has elapsed you will still have to wait up to ten days to receive your winnings.
Furthermore, many withdrawal methods attract fees of as much as $50 per transaction.
there is also cap on the amount you are allowed to withdraw each week as well. On the plus side, this casino does have a good reputation for trustworthiness so you certainly will be paid, although it may take a little longer than you would like.
Promotions
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